A keyring

Encouraging ownership in others

This excerpt is a wonderful little article buried inside a larger article by Andy Warfield of Amazon.

I’ve spent a lot of time at Amazon thinking about how important and effective the focus on ownership is to the business, but also about how effective an individual tool it is when I work with engineers and teams. I realized that the idea of recognizing and encouraging ownership had actually been a really effective tool for me in other roles.

Here’s an example: In my early days as a professor at UBC, I was working with my first set of graduate students and trying to figure out how to choose great research problems for my lab. I vividly remember a conversation I had with a colleague that was also a pretty new professor at another school. When I asked them how they choose research problems with their students, they flipped. They had a surprisingly frustrated reaction. “I can’t figure this out at all. I have like 5 projects I want students to do. I’ve written them up. They hum and haw and pick one up but it never works out. I could do the projects faster myself than I can teach them to do it.”

And ultimately, that’s actually what this person did — they were amazing, they did a bunch of really cool stuff, and wrote some great papers, and then went and joined a company and did even more cool stuff. But when I talked to grad students that worked with them what I heard was, “I just couldn’t get invested in that thing. It wasn’t my idea.”

As a professor, that was a pivotal moment for me. From that point forward, when I worked with students, I tried really hard to ask questions, and listen, and be excited and enthusiastic. But ultimately, my most successful research projects were never mine. They were my students and I was lucky to be involved. The thing that I don’t think I really internalized until much later, working with teams at Amazon, was that one big contribution to those projects being successful was that the students really did own them. Once students really felt like they were working on their own ideas, and that they could personally evolve it and drive it to a new result or insight, it was never difficult to get them to really invest in the work and the thinking to develop and deliver it. They just had to own it.

And this is probably one area of my role at Amazon that I’ve thought about and tried to develop and be more intentional about than anything else I do. As a really senior engineer in the company, of course I have strong opinions and I absolutely have a technical agenda. But If I interact with engineers by just trying to dispense ideas, it’s really hard for any of us to be successful. It’s a lot harder to get invested in an idea that you don’t own. So, when I work with teams, I’ve kind of taken the strategy that my best ideas are the ones that other people have instead of me. I consciously spend a lot more time trying to develop problems, and to do a really good job of articulating them, rather than trying to pitch solutions. There are often multiple ways to solve a problem, and picking the right one is letting someone own the solution. And I spend a lot of time being enthusiastic about how those solutions are developing (which is pretty easy) and encouraging folks to figure out how to have urgency and go faster (which is often a little more complex). But it has, very sincerely, been one of the most rewarding parts of my role at Amazon to approach scaling myself as an engineer being measured by making other engineers and teams successful, helping them own problems, and celebrating the wins that they achieve.

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